Returns & Refunds
Defective/Damaged Item Policy
If your item arrives damaged or defective, please notify us at [email protected] within 7 days of receiving your package for a refund . Please include a picture or quick video of the damage.
Most common issues
- Scratches or scuffs that cause your needle to skip
- Excessive noise, whooshes, or pops
- Significant warpage
- Locked grooves that prevent the needle from advancing beyond a certain point
- Cracked Vinyl or broken cassettes
- Seam splits (on the jackets or internal sleeves)
- Dinged or bent corners
- Miscellaneous print defects and other imperfections
Upon receiving the picture or video proof. Item must be sent back within 14 days
To return media (i.e. records, cassettes, cd’s,)
Item must be sent back to us unopened and in its original packaging within 14 days of receiving it. No returns are accepted if the factory seal and/or wrapping is broken.
**Please Note** We do not cover shipping .
Merchandise Return & Exchange Policy
Unfortunately, we do not accept returns on merchandise that has been personally worn, used, washed or augmented.
The Swishahouse Store